Bike Instructions

Frequently Asked Questions

- Download the ALPEN Rentals app from the App Store or Google Play.
- Create an account and verify your identity with your driver's license or passport.
- Add a payment method (Apple Pay, Google Pay, or credit card).
- Select a bike from the map and follow the steps to unlock it via Bluetooth.
- Please make sure to read the Bike instructionson this website before using it.
- Ensure Bluetooth is enabled on your phone.
- Open the ALPEN app and tap "Unlock". The lock will beep and open.
- If it doesn't unlock:
- Make sure Bluetooth is turned on.
- Move closer to the bike for better Bluetooth communication.
- Confirm that you're unlocking the correct bike by checking the bike number, which matches the number on the bike and the lock.
- Check that you have accepted all the necessary app permissions.
- The bike number you selected in the ALPEN app is printed on both the bike and the lock. Double-check the number to ensure you have the correct one.
- Press and hold the power button on the left handlebar controls for 2 seconds until the LCD screen lights up.
- For mountain bikes in mountain towns, the power button is located on the front of the button panel.
- On other bikes, the power button is on top of the panel and is easier to spot.
- Adjust assist levels (0-5) with the "+" and "–" buttons on the left handlebar.
- Higher levels make pedaling easier; lower levels conserve battery.
- Use your thumb on the throttle located on the right handlebar grip to accelerate without pedaling.
- Release the throttle to slow down.
- Hold down the "–" button for 3 seconds.
- The bike will move forward slowly, allowing you to walk it easily.
- Front and rear lights are automatic by default.
- To manually adjust front and rear lights, press and hold the + button for two seconds to turn on/off.
- For turn signals, press the left or right arrow buttons on the left control panel to activate or deactivate.
- Gently squeeze both brake levers:
- Park the bike in an approved area.
- Lock it securely with the provided U-lock.
- In the ALPEN app, select "End Ride".
- Take a photo of the locked bike and submit to finish.
- Currently, ALPEN Rentals does not support pausing rides. To stop, you'll need to end your current ride.
- Yes. End your current ride through the app, and then select and unlock a different bike to start a new ride.
- You can request a refund for the previous ride in the comment section of the app if needed.
- Currently, each account can only rent one bike at a time. Each rider should create their own ALPEN account.
- Always wear a helmet for your safety.
- Use bike lights during low visibility.
- Ride responsibly and obey all traffic laws.
- Stay within bike lanes when available.
- Please read the Bike instructions before riding.
- ALPEN requires permissions like Bluetooth, location, and camera access to work properly. Without accepting these permissions, you may not be able to unlock bikes or complete rides.
- For Apple (iOS):
  - Go to Settings on your phone.
  - Scroll down to find the ALPEN app and tap on it.
  - Under "Allow ALPEN to access," ensure that Bluetooth, Location, and Camera are toggled on.
- For Android:
  - Open Settings on your phone.
  - Tap Apps or App Management and find the ALPEN app.
  - Tap on Permissions and ensure that Bluetooth, Location, and Camera are allowed.
- For urgent matters, call us at (970) 406-2357.
- For non-urgent issues, email us at [email protected].

URGENT SUPPORT

For urgent matters, call us at (516) 567-0927. For non-urgent issues, email us at [email protected].